13 Dic National Car Rental Agreement
National Car Rental offers local market prices when you stock up on rents on participating sites. It is recommended to check if the location is involved in the pickup of the car, to ensure that you do not have to pay exorbitant fuel prices when you return the car. Whenever possible, travellers are advised to refuel the rental car before the car is returned, to avoid excessive refuelling costs. As long as you`re a member of Emerald Club and you`re using the emerald gang and quick removal, you`re fine. This is if you deviate from it by paying fees, vehicle problems, using the free rental day or going to the counter for some reason that problems never occur. National customer service is the opposite of what it should be. You seem to find every reason to deflect liability and not to appeal. I had a “gentleman” at Charlotte airport who told me that I had the privilege of thinking that the car I had booked should be available when I arrived. Also arrive later in the day at the Montreal airport. Expect to see an empty parking lot with 10 people in line.
This is not an isolated case, twice in 3 months. Aside from these meetings, I always check if my goal does not offer emerald gang service or worse, is run by a franchisee for national. If that is the case, I rent elsewhere. I am a frequent traveler with Executive Elite status for the past few years, so my opinion is not based solely on the above experiences. National has been pretty consistent in their arrogance and lack of customer service over the years. The emerald gang is the only thing that prevents me from changing companies. National and Enterprise also include coverage of the one-time limit of $100,000 in personal injury, $300,000 in personal injury per accident and $50,000 for property damage to rents in the United States. This insurance coverage is provided only for business rents, at no additional cost. Insurance is provided by National and Enterprise in Latin America, the Caribbean (LAC), Asia and the Pacific Basin (AP), as well as Europe, the Middle East and Africa (EMEA). Please note that international rents may be subject to a deductible. To get these free insurance, use Penn State`s discount number and decline all insurance if you book with National or Enterprise when you book.
By comparing National and Enterprise`s corporate and share rates with other car rental rates, insurance fees should be included in non-contract rates to allow for a true comparison. Many tolls no longer accept cash payments, which means that travellers must use a transponder/E-ZPass. If there is no cash register or transponder, the traveller will later receive an invoice for the toll in the post office. If the traveller uses a rental vehicle, a fee is charged for the toll and the traveller receives a second invoice from the vehicle rental company. Travellers can proactively reduce the administrative and delays associated with these tolls by requesting a transponder when picking up a rental car.